Denada Olli
University “Fan S. Noli”, Faculty of Economic,  Pogradec, Albania

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4th International Conference – ERAZ 2018 – KNOWLEDGE BASED SUSTAINABLE ECONOMIC DEVELOPMENT, Sofia- Bulgaria, June 7, 2018, CONFERENCE PROCEEDINGS published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia;  Faculty of Business Studies, Mediterranean University – Podgorica, Montenegro; University of National and World Economy – Sofia, Bulgaria; Faculty of Commercial and Business Studies – Celje, Slovenia; Faculty of Applied Management, Economics and Finance – Belgrade, Serbia, ISBN 978-86-80194-12-7


This is research explores the challenges faced by hotels in Pogradec, in formulating and implementing strategic human resource management (SHRM). The study addresses the lack of empirical research into SHRM in Pogradec hotels at a time of rapid growth in the tourism industry. Building on current debates regarding strategic HRM, this research explores the relationship between human resource management and business strategies, and the challenges of HRM strategy realization. The study has a particular focus on Recruitment and Selection, and Training and Development, as these two functions lie at the heart of how businesses access and develop the critical skills required to implement SHRM initiatives. This research reveals challenges in formulating and implementing strategic HRM exist within Hotels of  Pogradec. The challenges include the readiness of HR as a strategic partner, the absence of clearly-defined HR-related key performance indicators, labour scarcity, and government policies relating to labour and education. Discussion of the practical implications of the study’s results highlight the actions recommended as necessary for the three target audiences and the Government, to improve professional practice pertaining to strategic human resource management in hotels.

Key words

Strategic human resource management (SHRM), strategy, human resource management (HRM), challenge, industry of hotels


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