MANAGING DIVERSITY IN THE HOSPITALITY INDUSTRY OF SLOVENIA

Marija Rok
FACULTY OF TOURISM STUDIES, UNIVERSITY OF PRIMORSKA, PORTOROŽ, Slovenia
DOI: https://doi.org/10.31410/eraz.2018.582

4th International Conference – ERAZ 2018 – KNOWLEDGE BASED SUSTAINABLE ECONOMIC DEVELOPMENT, Sofia- Bulgaria, June 7, 2018, CONFERENCE PROCEEDINGS published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia;  Faculty of Business Studies, Mediterranean University – Podgorica, Montenegro; University of National and World Economy – Sofia, Bulgaria; Faculty of Commercial and Business Studies – Celje, Slovenia; Faculty of Applied Management, Economics and Finance – Belgrade, Serbia, ISBN 978-86-80194-12-7

Abstract

Diversity and diversity management are indisputably current issues in the global socio-economic circumstances and particularly evident in the labour market. Diversity encompasses both differences and similarities among people. The paper assesses diversity in the context of the Slovenian hospitality industry (HI). The HI of Slovenia has been experiencing diversity for a long time due to the shortage of skilled workforce. In contrast to an extensive research on diversity abroad Slovenia lacks similar surveys. The paper has an aim to fill this gap and thus, the first purpose of the present survey was to provide an overview of the migrant workforce in Slovenia, their origin and structure. Secondly, a qualitative content analysis of the HI corporate websites was performed seeking information on their diversity strategies and practices. Surprisingly, employers in the HI seem to ignore diversity and thus miss the opportunity to derive benefits from it.

Key words

Slovenia, Hotel industry, Diversity management, Corporate statements

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