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HUMAN RESOURCE MANAGEMENT IN HOSPITALITY, RESTAURANTS AND TRAVEL AGENCIES

by | Jan 16, 2020 | DOI 2018

Goran Pavlović, Nevena Vrcelj
Faculty of Economics, University of Kragujevac,  Serbia
DOI: https://doi.org/10.31410/eraz.2018.592

4th International Conference – ERAZ 2018 – KNOWLEDGE BASED SUSTAINABLE ECONOMIC DEVELOPMENT, Sofia- Bulgaria, June 7, 2018, CONFERENCE PROCEEDINGS published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia;  Faculty of Business Studies, Mediterranean University – Podgorica, Montenegro; University of National and World Economy – Sofia, Bulgaria; Faculty of Commercial and Business Studies – Celje, Slovenia; Faculty of Applied Management, Economics and Finance – Belgrade, Serbia, ISBN 978-86-80194-12-7

Abstract

The main goal of this paper is to determine the impact of human resource management on the business of tourism companies. The modern tourism industry is faced with numerous challenges and problems. In order to achieve success in such conditions, it is necessary to properly manage human resources since employees are a key success factor of tourism companies. The tourism sector of the Republic of Serbia is not excluded from such challenges and changes. However, the practice of human resources management in the tourism industry in the Republic of Serbia has not yet been sufficiently developed. Bearing in mind the aforementioned, the qualitative methodology has confirmed the starting assumption of work and it has been proven that human resource management practice in tourism enterprises, i.e., hospitality, restaurants and travel agencies has a significant positive impact on the achieved business result.  


Key words

human resource management, tourism, hospitality, restaurants, travel agencies


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