Business Process Re-Design Based on Human Resources Cost Analysis

loannis Zouros – niversity of the Aegean, Department of Financial and Management Engineering, 41 Kountouriotou Str. Chios, 82100. Greece: TNO. Department of Space and Scientific Instrumentation, Sticltieswee 1, Delft 2628 CK, The Netherlands
Michael Glykas – University of the Aegean, Department of Financial and Management Engineering, 41 Kountouriotou Str., Chios, 82100, Greece

Abstract: Performance measurement and optimization in companies and organizations relies on techniques like process mining, focusing on the analysis of processes using event data. Process re-engineering is the process mining type that aims at improving existing processes. Here we conduct a case study in the medical management domain to discover process optimization and resource reallocation opportunities. We focus on human resource-related costs in different activity decomposition levels. Our findings reveal discrepancies between the actual activity costs and their equivalents. Our study underscores the critical role of process mining and performance analysis in improving operational performance. This paper highlights process mining’s potential techniques in driving organizational excellence by creating insights from event log analysis.

10th International Scientific Conference ERAZ 2024 – Conference Proceedings: KNOWLEDGE BASED SUSTAINABLE DEVELOPMENT,  hybrid – online, virtually and in person, Lisbon, Portugal, June 6, 2024

ERAZ Conference Proceedings published by: Association of Economists and Managers of the Balkans – Belgrade, Serbia

ERAZ conference partners: Faculty of Logistics, University of Maribor, Maribor (Slovenia); University of National and World Economy – UNWE, Sofia (Bulgaria); Center for Political Research and Documentation (KEPET), Research Laboratory of the Department of Political Science of University of Crete (Greece); Institute of Public Finance – Zagreb (Croatia); Faculty of Tourism and Hospitality Ohrid, University of St. Kliment Ohridski from Bitola (North Macedonia)

ERAZ Conference 2024 Conference Proceedings: ISBN 978-86-80194-86-8, ISSN 2683-5568,

DOI: https://doi.org/10.31410/ERAZ.2024

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