Lenka Veselovská – Matej Bel University in Banská Bystrica, Faculty of Economics, Institute of Managerial Systems, Dlhé
hony 5766/16, Poprad 05801, Slovak Republic

Keywords:                    Consumer behavior;
COVID-19 pandemic;
Store visits;
Online orders;
Sustainable consumption

DOI: https://doi.org/10.31410/ERAZ.S.P.2023.177

Abstract: The COVID-19 pandemic significantly impacted the business environment worldwide. Some of the most significant changes occurred due to consumers altering their habits. This paper explores some of the most significant of these changes and draws their conclusions. The main aim of this research was to examine the consumer behavior changes that occurred during the COVID-19 pandemic and their impacts on the Slovak business environment. The findings were also used to describe the major consequences that the pandemic had on society in terms of its effects. A survey was used to collect data from consumers. The research sample file consisted of 587 Slovak consumers. It was discovered that some consumers experienced panic buying and significantly increased their tendency towards stockpiling goods during the initial stages of the pandemic. The trend towards shopping unaccompanied did not survive the end of the pandemic years. The increase in online shopping has remained strong even after the pandemic concluded and still represents a new challenge for business owners, but also an opportunity.

9th International Scientific ERAZ Conference – ERAZ 2023 – Selected Papers: KNOWLEDGE BASED SUSTAINABLE DEVELOPMENT, hybrid – online, virtually and in person, Prague, Czech Republic, June 1, 2023

ERAZ Selected Papers published by: Association of Economists and Managers of the Balkans – Belgrade, Serbia

ERAZ conference partners: Faculty of Logistics, University of Maribor, Maribor (Slovenia); University of National and World Economy – UNWE, Sofia (Bulgaria); Center for Political Research and Documentation (KEPET), Research Laboratory of the Department of Political Science of University of Crete (Greece); Institute of Public Finance – Zagreb (Croatia); Faculty of Tourism and Hospitality Ohrid, University of St. Kliment Ohridski from Bitola (North Macedonia)

ERAZ Conference 2023 Selected Papers: ISBN 978-86-80194-73-8, ISSN 2683-5568, DOI: https://doi.org/10.31410/ERAZ.S.P.2023

Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission. 

Suggested citation

Veselovská, L. (2023). Consequences of the Pandemic: Consumer Behavior Changes. In V. Bevanda (Ed.), ERAZ Conference – Knowlegde Based Sustainable Development: Vol 9. Selected Papers (pp. 177-185). Association of Economists and Managers of the Balkans. https://doi.org/10.31410/ERAZ.S.P.2023.177


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