Alla Zinchenko – Department of Public Relations; National University Kyiv-Mohyla Academy, Kyiv, Ukraine

Vadym Naumov – Department of Public Relations; National University Kyiv-Mohyla Academy, Kyiv, Ukraine

Yana Oliinyk – Department of Accounting and Taxation; SHEE “Kyiv National Economic University named after Vadym
Hetman”, Kyiv, Ukraine

 DOI: https://doi.org/10.31410/ERAZ.2020.91

 

6th International Conference – ERAZ 2020 – KNOWLEDGE BASED SUSTAINABLE DEVELOPMENT,  Online/virtual, May 21, 2020, CONFERENCE PROCEEDINGS

Published by: Association of Economists and Managers of the Balkans – Belgrade, Serbia

Conference partners: Faculty of Economics and Business, Mediterranean University, Montenegro; University of National and World Economy – Sofia, Bulgaria; Faculty of Commercial and Business Studies – Celje, Slovenia; Faculty of Applied Management, Economics and Finance – Belgrade, Serbia

ISSN 2683-5568, ISBN 978-86-80194-33-2, DOI: https://doi.org/10.31410/ERAZ.2020

 

Abstract

During the COVID-19 coronavirus pandemic, governments around the world faced for the
first time the need for large-scale communication campaigns to prevent the spread of the global infection.
Against the background of lack of experience in conducting this type of behavior change campaigns,
there is a need to assess the practice of digital communication and develop steps to address
problematic communication aspects. The article presents the results of the study of digital communication
content and tools of the Ministry of Health Care of Ukraine during the pandemic of coronavirus
infection COVID-19, analyzes communication messages through the prism of factors influencing
behavior change (MINDSPACE). The study substantiated recommendations for improving government
digital communication in health care in the context of global challenges.

 

Key words

Communications for the sake of behavior change, Digital communications, Government
communications.

References

Dolan P., Hallsworth M., Halpern D. and other (2010). MINDSPACE: influencing behaviour for
public policy. Institute of Government, London, UK
Edelman (2020). The 2020 Edelman Trust Barometer Spring Update: Trust and the COVID-19
Pandemic. Retrieved from URL: https://www.edelman.com
GfK Ukraine. Press Release (April, 2020, 3) ŠČo turbuje ukrajinciv pid čas karantynu. Retrieved
from URL: https://www.gfk.com
Google supported the information campaign of the Ministry of Health Care. 25.03.2020. Retrieved
from URL: https://www.ukrinform.ua
Kantar. Press Release (March, 2020). Ranking of popular sites for March 2020. Retrieved from
URL: https://tns-ua.com
McKinsey (2020). A leader’s guide: Communicating with teams, stakeholders, and communities
during COVID-19. Retrieved from URL: https://www.mckinsey.com
The Ministry of Health Care launched together with Facebook a service of operative informing
about the coronavirus. 16.03.2020. Retrieved from URL: https://www.unn.com.ua
Anastasіja Nurzhins’ka (2020, berezen’,16). Komunіkacіja jak lіki. Jak govoriti z ljud’mi pіd
chas pandemії. Novoe vremja. Retrieved from https://nv.ua/ukr
Dezіnformacіja navkolo koronavіrusu poshirjuєt’sja majzhe tak samo shvidko, jak vіn sam.
23.04.2020. Texty.org.ua. Retrieved from URL: https://texty.org.ua
Centr Razumkova. Press Release (2020). Ocіnka gromadjanami dіjal’nostі vladi, rіven’ dovіri
do socіal’nih іnstitutіv ta polіtikіv, elektoral’nі orієntacії gromadjan (February 2020 r.).
Retrieved from URL: http://razumkov.org.ua

ERAZ.2020.91

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