Hospitality Managerial Attitudes in the Spotlight of Emotional Intelligence

Zoltan Kekesi – Trump Turnberry Resort, Turnberry, Maidens Road, KA26 9LT United Kingdom

Beatrix Sellei – Budapest University of Technology and Economies, 11I1 Budapest, Müegyetem Rkp. 3, Hungary

Abstract:

This research delves into how Emotional Intelligence (EI) impacts managers’ attitudes in the hospitality industry, focusing on how these attitudes shape leadership effectiveness in hotel management. Emotional intelligence, which involves recognizing, understanding, managing, and influencing one another emotions, is increasingly seen as a skill for managers in demanding fields like hospitality. The study combines a review of existing literature with research that includes interviews with hotel managers and a 360-degree assessment of management competencies. The results indicate that managers with emotional intelligence tend to display more positive managerial attitudes, resulting in enhanced staff performance, customer satisfaction, and overall organizational achievement. The research suggests ways to incorporate emotional intelligence training into hospitality management development initiatives.

10th International Scientific Conference ERAZ 2024 – Conference Proceedings: KNOWLEDGE BASED SUSTAINABLE DEVELOPMENT,  hybrid – online, virtually and in person, Lisbon, Portugal, June 6, 2024

ERAZ Conference Proceedings published by: Association of Economists and Managers of the Balkans – Belgrade, Serbia

ERAZ conference partners: Faculty of Logistics, University of Maribor, Maribor (Slovenia); University of National and World Economy – UNWE, Sofia (Bulgaria); Center for Political Research and Documentation (KEPET), Research Laboratory of the Department of Political Science of University of Crete (Greece); Institute of Public Finance – Zagreb (Croatia); Faculty of Tourism and Hospitality Ohrid, University of St. Kliment Ohridski from Bitola (North Macedonia)

ERAZ Conference 2024 Conference Proceedings: ISBN 978-86-80194-86-8, ISSN 2683-5568,

DOI: https://doi.org/10.31410/ERAZ.2024

Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission. 

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