Establishing a Quality Management System in the Function of Quality Assurance in Higher Education


Tatjana Janovac – Faculty of Applied Management, Economics and Finance, Belgrade, University Business Academy in Novi Sad, Serbia
Saša Virijević Jovanović – Faculty of Applied Management, Economics and Finance, Belgrade, University Business Academy in Novi Sad, Serbia

Higher education
institution (HEI);
Quality assurance (QA);
Quality management
system (QMS)


Abstract: In the system of higher education, quality assurance presents a comprehensive term that includes all mechanisms, processes and activities that education institutions use in order to establish, maintain and improve quality in all areas of work. However, regardless of adopted legislation and standards for quality assurance in higher education, quality is still difficult to establish in the daily activities of higher education institutions. The research presented in this paper aims to indicate the importance of implementing quality management systems as an effective tool for providing quality in higher education.

7th International Scientific ERAZ Conference – ERAZ 2021 – Conference Proceedings: KNOWLEDGE BASED SUSTAINABLE DEVELOPMENT,  Online/virtual, May 27, 2021

ERAZ Conference Proceedings published by: Association of Economists and Managers of the Balkans – Belgrade, Serbia

ERAZ conference partners: Faculty of Economics and Business, Mediterranean University, Montenegro; University of National and World Economy – Sofia, Bulgaria; Faculty of Commercial and Business Studies – Celje, Slovenia; AMBIS University, Prague – Czech Republic; Faculty of Applied Management, Economics and Finance – Belgrade, Serbia

ERAZ Conference 2021 Conference Proceedings: ISBN 978-86-80194-46-2, ISSN 2683-5568, DOI:

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