Teachers’ Emotional Intelligence and Conflict Management Strategies Implementation Impacting Educational Institution Reputation

Adriana (Tudurutã) Sapariuc – Faculty of Economics and Business Administration, Alexandru loan Cuza University, Boulevard Carol I, no 22. 700505. lasi. Romania
Anca Maria Clipa – Faculty of Economics and Business Administration, Alexandru loan Cuza University, Boulevard Carol I, no 22. 700505. lasi. Romania

Abstract: The research investigates the impact of teachers’ emotional intelli- gence (EI) on constructive conflict management, identifies best practices, and examines the effect of conflict management strategies on the educational institution’s reputation. A mixed methodology was employed for this research as 55 teachers’ ESCQ-T (Emotional Skills and Competence Questionnaire for Teachers) was assessed, followed by semi-structured interviews with those with the highest EI. The study identified key practices these teachers use to manage conflicts effectively, fostering the integration-based conflict management strategy which implies active listening, empathy, and tailored communication approaches, mitigating the effects of cultural influences. The findings suggest that teachers with higher EI are better prepared to manage conflicts, leading to improved teacher-student relationships and a constructive classroom envi- ronment. The principal conclusion is that integrating EI training into teacher development programs could enhance conflict management skills, fostering a more conducive learning atmosphere and bolstering the reputation of edu- cational institutions.

10th International Scientific Conference ERAZ 2024 – Conference Proceedings: KNOWLEDGE BASED SUSTAINABLE DEVELOPMENT,  hybrid – online, virtually and in person, Lisbon, Portugal, June 6, 2024

ERAZ Conference Proceedings published by: Association of Economists and Managers of the Balkans – Belgrade, Serbia

ERAZ conference partners: Faculty of Logistics, University of Maribor, Maribor (Slovenia); University of National and World Economy – UNWE, Sofia (Bulgaria); Center for Political Research and Documentation (KEPET), Research Laboratory of the Department of Political Science of University of Crete (Greece); Institute of Public Finance – Zagreb (Croatia); Faculty of Tourism and Hospitality Ohrid, University of St. Kliment Ohridski from Bitola (North Macedonia)

ERAZ Conference 2024 Conference Proceedings: ISBN 978-86-80194-86-8, ISSN 2683-5568,

DOI: https://doi.org/10.31410/ERAZ.2024

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