Silvena Yordanova – Varna University of Management, 13 Oborishte str., 9000 Varna, Bulgaria

Keywords:                  Empathy;
Emotional intelligence;
Emotional control;


Abstract: The leader is a fascinating figure with his behavior, and his vision for development and is a complete role model. He not only aims to bring his associ­ates together but is mainly concerned with team building and solving problems of all kinds, including interpersonal ones. Therefore, the leader is emotionally intelligent, and able to unite people from different cultures, thus showing em­pathy and his inherent intelligence, namely on an emotional level. The current paper introduces emotional intelligence, by providing arguments why a leader needs to be emotionally intelligent. At the same time, the employee benefits of being led by an emotionally intelligent leader are also presented. Cases on emo­tional intelligence are also presented.

9th International Scientific ERAZ Conference – ERAZ 2023 – Conference Proceedings: KNOWLEDGE BASED SUSTAINABLE DEVELOPMENT, hybrid – online, virtually and in person, Prague, Czech Republic, June 1, 2023

ERAZ Conference Proceedings published by: Association of Economists and Managers of the Balkans – Belgrade, Serbia

ERAZ conference partners: Faculty of Logistics, University of Maribor, Maribor (Slovenia); University of National and World Economy – UNWE, Sofia (Bulgaria); Center for Political Research and Documentation (KEPET), Research Laboratory of the Department of Political Science of University of Crete (Greece); Institute of Public Finance – Zagreb (Croatia); Faculty of Tourism and Hospitality Ohrid, University of St. Kliment Ohridski from Bitola (North Macedonia)

ERAZ Conference 2023 Conference Proceedings: ISBN 978-86-80194-72-1, ISSN 2683-5568, DOI:

Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License ( which permits non-commercial use, reproduction and distribution of the work without further permission. 

Suggested citation

Yordanova, S. (2023). The Emotional Intelligence of the Leader – Is It a Must?. In V. Bevanda (Ed.), ERAZ Conference – Knowlegde Based Sustainable Development: Vol 9. Conference Proceedings (pp. 237-240). Association of Economists and Managers of the Balkans.


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Yordanova, S., & Dineva, S. (2022). Emotion Regulation at Work: Employee and Leader Per­spectives. Chapter 6. Advancing Interpersonal Emotion Regulation and Social Regulation. IGI-Global. ISBN13: 978166842478