Impact of Digitalization of Business Processes in Small and Medium-Sized Enterprises

Dănut-Constantin Filip – Gheorghe Asachi” Technical University of lasi-Romania, Faculty of Industrial Design and Business Ma- nagement, Prof. D. Mangeron Blvd., 700050, lasi, Romania

lon Verzea – Gheorghe Asachi” Technical University of lasi-Romania, Faculty of Industrial Design and Business Ma- nagement, Prof. D. Mangeron Blvd., 700050, lasi, Romania

Nicoleta-Andreea Filip – Gheorghe Asachi” Technical University of lasi-Romania, Faculty of Industrial Design and Business Ma- nagement, Prof. D. Mangeron Blvd., 700050, lasi, Romania

Abstract: Regarding small and medium sized enterprises (SMEs), considering their number and the diversity of services and products offered, they produce huge amounts of added value in the market. In this sense, special attention should be given to this type of organizations regarding the digitalization of processes and management so that they remain sustainable, improve their efficiency and enhance customer experience to greater agility and strategic insights. For that is important to ensure that their business processes are optimized. The objective of this paper is to identify the impact that the digitalization of business processes has on the sustainable development of small and medium-sized enterprises as well as the increase of their competitiveness. For this matter, we set out to highlight the impact that digitized management has on the good manage- ment and administration of an SME ensuring healthy development in a highly competitive market.

10th International Scientific Conference ERAZ 2024 – Conference Proceedings: KNOWLEDGE BASED SUSTAINABLE DEVELOPMENT,  hybrid – online, virtually and in person, Lisbon, Portugal, June 6, 2024

ERAZ Conference Proceedings published by: Association of Economists and Managers of the Balkans – Belgrade, Serbia

ERAZ conference partners: Faculty of Logistics, University of Maribor, Maribor (Slovenia); University of National and World Economy – UNWE, Sofia (Bulgaria); Center for Political Research and Documentation (KEPET), Research Laboratory of the Department of Political Science of University of Crete (Greece); Institute of Public Finance – Zagreb (Croatia); Faculty of Tourism and Hospitality Ohrid, University of St. Kliment Ohridski from Bitola (North Macedonia)

ERAZ Conference 2024 Conference Proceedings: ISBN 978-86-80194-86-8, ISSN 2683-5568,

DOI: https://doi.org/10.31410/ERAZ.2024

Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission. 

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