Servant Leadership Through the Eyes of Followers – the Case of Bulgaria

Silvena Yordanova – arna University of Management, 13 Oborishte str., 9000 Varna, Bulgar

Ivanka Bankova – arna Free University, 84 Yanko Slavchev str., Varna, Bulgar

Miquel Kangoma – MBA student, Varna University of Management, 13 Oborishte str., 9000 Varna, Bulgaria

Abstract: The current paper focuses on presenting the essence of servant leadership and its characteristics. What is more, it aims also to discuss and analyse how employees perceive the characteristics of servant leadership. For this purpose, the perception that Bulgarian employees have of servant leadership has been presented as well as discussed in the paper. The authors used a quantitative approach and created a questionnaire using Qualtrics which was distributed to Bulgarian employees from both international and Bulgarian companies working in different sectors such as construction, call centers, IT, education, health care and others. The study had 94 participants, whose answers were analysed using Excel and SPSS. The result of the study shows that servant leadership attributes of community development, empathy, humility, moral integrity, employee development, and egalitarianism were perceived by Bulgarian employees as being important for leadership success.

10th International Scientific Conference ERAZ 2024 – Conference Proceedings: KNOWLEDGE BASED SUSTAINABLE DEVELOPMENT,  hybrid – online, virtually and in person, Lisbon, Portugal, June 6, 2024

ERAZ Conference Proceedings published by: Association of Economists and Managers of the Balkans – Belgrade, Serbia

ERAZ conference partners: Faculty of Logistics, University of Maribor, Maribor (Slovenia); University of National and World Economy – UNWE, Sofia (Bulgaria); Center for Political Research and Documentation (KEPET), Research Laboratory of the Department of Political Science of University of Crete (Greece); Institute of Public Finance – Zagreb (Croatia); Faculty of Tourism and Hospitality Ohrid, University of St. Kliment Ohridski from Bitola (North Macedonia)

ERAZ Conference 2024 Conference Proceedings: ISBN 978-86-80194-86-8, ISSN 2683-5568,

DOI: https://doi.org/10.31410/ERAZ.2024

Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission. 

Suggested citation